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Property Management FAQ
I need to provide my utility company with a meter read. How can I obtain this?
Please visit our website https://winterspm.com/request-a-meter-reading/
And submit your details, our dedicated team will send you through images of your read within 5-7 working days
How do I sign up or edit my email address for My Blockman service?
If you need to edit your email address or wish to sign up for access just pop an email through to info@winterspm.com & one of our team will update your account.Â
Can I pay my service charges online?
On our website we have a 24/7 payment facility:Â
I have made a service charge payment, but my balance hasn’t changed yet.
It may take up to 6 weeks for a transaction to appear on your unit account. Please contact info@winterspm.com if it has still not appeared after this time.
I am moving out of my owned property and am going to rent it out to tenants do I need to let Winters know?
When changing address or moving or changing tenants in your property please pop the details onto Info@winterspm.com so we can ensure we send any relevant post to the correct address & also if any access is required into the property for works, we will have the tenants contact details to arrange.
Who is responsible for the landscaping & grass cutting in my estate?
As managing agents, we ensure that all the common area landscaping is conducted regularly the property managers over your estate conduct site visits regularly to ensure everything is up too standard however any concerns can be directed to info@winterspm.comÂ
My neighbours keep parking in the space outside my house. I would like to park directly outside my house. Is there anything that can be done?
If the spaces are assigned & numbered this is something that can be rectified however as majority with many complexes’ spaces are not numbered or assigned and are known to be communal. When this is the case there is unfortunately no way of securing the space directly outside of your property.
My neighbour is completing home renovations & it is causing a lot of construction noise, what can I do?
Each Owner management company has house rules set in place which are available to view on the online portal https://winterspm.myblockman.ie/login . These rules are individual to each estate are created by the board members at the annual general meetings. The rules set out the times for noise however many estates are generally no noise disturbances after 12 midnight & before 9am each morning.
The streetlights in my estate are gone out how can I report this fault?
Please send an email to info@winterspm.com with the number of lights gone and outside which property they are gone at. We will then send a contractor out on site to rectify.
I have lost the refuse key to the bin store in my estate, how can I get this replaced & is there a cost?
If you are renting the property, we will need confirmation from your landlord prior to issuing a key. New keys can be ordered via 091-771935 or info@winterspm.com there is a cost that is incurred for obtaining a new key, depending on of they type of key this can vary.
I am receiving a notification that I have new documents to view on MY blockman however I can’t seem to login?
For any issues gaining access to My Blockman please try first to reset password by clicking on forgot password & creating a new one. Also, you can try to clear cookies on your browser or use a different search engine. If this fails & issues prevail please contact support@topfloor.ie the developers for Blockman who can assist you further.
There is a lot of dog fouling & roaming pets throughout the common green areas in my estate. Is there anything that can be done?
As managing agents, we can enforce the house rules set in place by the OMC which would refer to pets in the estate. Dog fouling is a health & safety issue, and we can follow up on this by contacting the relevant units.
My neighbours keep having gatherings & often wake me up late into the night what can I do to make this stop?
Each Owner management company has house rules set in place which are available to view on the online portal https://winterspm.myblockman.ie/login . These rules are individual to each estate are created by the board members at the annual general meetings. The rules set out the times for noise however many estates are generally no noise disturbances after 12 midnight & before 9am each morning.Â
There is a stain appearing on my ceiling from the apartment above me, I do not know who lives here or which room in their property this stain is coming from?
Contact us as the managing agents for the estate we can liase with the owner above and pass on details. If the leak is coming directly from the property above, then the owner of that property is responsible for the repair and cost of fixing any damages to your apartment. If the leak is emitting externally through a balcony or roof tile/ gutter this is Winters who will arrange for repairs.
Winters Property Management manage the complex I live in, what do they take care of?
Winters take care of the common areas in the estate such as the green areas refuse shed, roadways and street lighting. If you live in an apartment block, we also take care of the internal cleaning of the stairwells and lighting and access into the block. As managing agents, we are also responsible for collecting service charges and conducting repairs throughout the estate & the day to day running of the estate.
I am selling my property, do I need to let Winters know?
When selling your property, it is likely you will need a MUD (multi-unit -development) pack which your solicitor will speak to you about. Winters will facilitate your solicitor with this. For more information, please contact our customer care team on 091-771935.