12 May 2021: Due to a regional technical fault our systems are currently down including our phonelines, please forward any queries onto info@winterspm.com.
We are working hard to have this resolved as soon as possible and we apologise for any inconvenience caused

Property Management FAQ

Welcome to our Property Management FAQs

Property Management FAQ

Please visit our website https://winterspm.com/request-a-meter-reading/

And submit your details, our dedicated team will send you through images of your read within 5-7 working days

If you need to edit your email address or wish to sign up for access just pop an email through to info@winterspm.com & one of our team will update your account. 

On our website we have a 24/7 payment facility: 

https://winterspm.com/product/winters-pm-payment/

It may take up to 6 weeks for a transaction to appear on your unit account. Please contact info@winterspm.com if it has still not appeared after this time.

When changing address or moving or changing tenants in your property please pop the details onto Info@winterspm.com so we can ensure we send any relevant post to the correct address & also if any access is required into the property for works, we will have the tenants contact details to arrange.

As managing agents, we ensure that all the common area landscaping is conducted regularly the property managers over your estate conduct site visits regularly to ensure everything is up too standard however any concerns can be directed to info@winterspm.com 

If the spaces are assigned & numbered this is something that can be rectified however as majority with many complexes’ spaces are not numbered or assigned and are known to be communal. When this is the case there is unfortunately no way of securing the space directly outside of your property.

Each Owner management company has house rules set in place which are available to view on the online portal https://winterspm.myblockman.ie/login . These rules are individual to each estate are created by the board members at the annual general meetings. The rules set out the times for noise however many estates are generally no noise disturbances after 12 midnight & before 9am each morning.

Please send an email to info@winterspm.com with the number of lights gone and outside which property they are gone at. We will then send a contractor out on site to rectify.

If you are renting the property, we will need confirmation from your landlord prior to issuing a key. New keys can be ordered via 091-771935 or info@winterspm.com there is a cost that is incurred for obtaining a new key, depending on of they type of key this can vary.

For any issues gaining access to My Blockman please try first to reset password by clicking on forgot password & creating a new one.  Also, you can try to clear cookies on your browser or use a different search engine. If this fails & issues prevail please contact support@topfloor.ie the developers for Blockman who can assist you further.

As managing agents, we can enforce the house rules set in place by the OMC which would refer to pets in the estate. Dog fouling is a health & safety issue, and we can follow up on this by contacting the relevant units.

Each Owner management company has house rules set in place which are available to view on the online portal https://winterspm.myblockman.ie/login . These rules are individual to each estate are created by the board members at the annual general meetings. The rules set out the times for noise however many estates are generally no noise disturbances after 12 midnight & before 9am each morning. 

Contact us as the managing agents for the estate we can liase with the owner above and pass on details. If the leak is coming directly from the property above, then the owner of that property is responsible for the repair and cost of fixing any damages to your apartment. If the leak is emitting externally through a balcony or roof tile/ gutter this is Winters who will arrange for repairs.

Winters take care of the common areas in the estate such as the green areas refuse shed, roadways and street lighting. If you live in an apartment block, we also take care of the internal cleaning of the stairwells and lighting and access into the block. As managing agents, we are also responsible for collecting service charges and conducting repairs throughout the estate & the day to day running of the estate.

When selling your property, it is likely you will need a MUD (multi-unit -development) pack which your solicitor will speak to you about. Winters will facilitate your solicitor with this. For more information, please contact our customer care team on 091-771935.

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