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Mediation & Dispute Resolution

We have a team of industry experienced and Mediation Institute of Ireland (MII) certified mediators.

We have a team of industry experienced and Mediation Institute of Ireland (MII) certified mediators

PSRA legislation

While the PSRA legislation has many other implications including the introduction of a compensation fund for Owner Management Companies (OMC), one very important change sees the mandatory introduction of written and signed letters of engagement between OMCs and Managing Agents. This letter lays out specific standards that we, the Managing Agent, must perform to. It also clearly outlines a dispute resolution process in the event that the OMC is unhappy with the service provided.

Here at Winters Property Management, we have a team of industry experienced and Mediation Institute of Ireland (MII) certified mediators who can provide this service for OMC directors. We also provide this service to owners and tenants.

Mediation Process

The mediation process provides a confidential and neutral environment for all parties to air their issues and concerns with the other party at first hand and to hear complaints that are being made against them. Mediation is confidential to the parties and the mediator and can only be shared with a third party with the express permission of all parties, except where natural disclosure would occur. The parties and the mediator agree to the terms of the mediation at the outset and the intervention culminates in a signed written agreement.

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